ABOUT US
YOUR FULL-SERVICE BUILDING MANAGEMENT SPECIALISTS
With over 50 years of experience, Enhancity leads the industry in comprehensive facility service solutions that deliver value, cost controls, and efficiency to organizations across the Eastern US. Over the years, our company has developed a reputation for strong management services, professionally trained staff, and strict quality control standards. With every partnership, Enhancity prioritizes understanding our client’s needs and providing flexible and highly responsive service.
Today, Enhancity employs over 1,800 employees responsible for managing and cleaning over 70 million square feet of property space for a distinguished roster of over 750 clients in a vast array of industries. Our facility service team prides itself on developing a customized plan for every single client to meet their property requirements and budget. This level of service is critical to our 95% client retention rate.
KEY ELEMENTS IN OUR FACILITY SYSTEM
Commitment to Corporate Values
We understand the importance and accept the challenge of providing the highest level of corporate style service.
Responsiveness
In our business, one of the best ways to shine is by taking a proactive approach, responding to requests immediately, and solving problems promptly.
Superb Training
Every Enhancity worker is thoroughly trained, re-trained, monitored, and graded to maintain a certain work standard.
Supervision
From the top down, our corporate structure provides the appropriate chain of command and supervision at every level.
Loyal Employees
We are proud to have won the commitment of our employees – a reflection of the quality of our work and success.
Incentive Program
If our key personnel meet specific objectives set in our Employee Incentive Program, they are awarded generous bonuses for good work and client satisfaction.
Communications
Enhancity is a 24/7 company. Our supervisors and management can be reached by phone at all times in case of an emergency. Communications surrounding your cleaning needs are made even easier thanks to real-time data from CrowdComfort. Grant access to anyone you wish so they can monitor who cleaned what, when, and the type of cleaning at any time. Always be aware of upcoming cleanings, get overdue alerts, and place pins on areas that need special attention.
A Professional Approach
Our professionalism is unequaled. We regularly demand more of ourselves than our clients do, resulting in exceptional job completion. Our expertise also extends to our industry affiliations, and we are proud members of BOMA, IFMA, and the Building Contractors Association (BSCAI), promoting excellence in the building services profession.
Quality Control
OUR TEAM IS YOUR TEAM
From our President to your billing specialist, you get complete access to everyone at Enhancity. As your regional service partner, we take immediate action and ownership of issues without the unnecessary layers of red tape you’ll find in other firms. Every client gets an on-site supervisor or account manager and a regional manager who hires, trains, monitors, guides, and grades each crew member. Our Director of Operations provides comprehensive oversight on each account every day, and accounts are reviewed and scrutinized by our entire supervisory team to ensure the absolute best service and results.
WHERE ENHANCITY WORKS
- New York
- New Jersey
- Pennsylvania
- Delaware
- Maryland
- Massachusetts
- North Carolina
- South Carolina
- Georgia
- Connecticut
- Virginia
- West Virginia
- Rhode Island
- Florida
ACHIEVE TOTAL FACILITY VISIBILITY THROUGH ENHANCED COMMUNICATION
It’s hard to run a business with limited visibility. That’s why we prefer and prioritize direct communication between our clients, their sites, and our management team. With Enhancity, you get 24/7 availability for routine and emergency maintenance needs.
Every partnership starts with complete transparency, establishing transparent service KPIs, and developing a convenient communication plan so you can maintain a pulse on facility activity. Our proactive methods and intuitive technology for tracking, analyzing, and continuously improving service performance means we’re able to respond immediately and implement action plans that ensure smooth building operations no matter the request. You’ll feel more at ease knowing that a flexible, always-on team of experts truly has your back.
A NEW STANDARD IN QUALITY CONTROL
Enhancity believes in the highest levels of quality control in all our building management services. We never subcontract our work, and all technicians and specialists are trained in-house. A tight logbook is kept of all activities to track who did what and when with weekly on-site inspections by our managers. We understand that your business needs fast, consistent building management and janitorial solutions, and that’s exactly what you get.
The TEAM software system lets you send tracked messages to our key personnel at any time so they can develop clear action reports and track employees and tasks. Inspection reports are automatically logged in the system so we can easily review trends and solve challenges.
Management Reporting
Enhancity’s Management Reporting services rest on a robust Quality Assurance program that guarantees your facility is cleaned and maintained per specifications and established policies and procedures for all of our programs.
- Area Assignments
- Inspection Systems
- Quarterly QA
- Frequency Control Systems
- 30-, 60-, & 90-Day Reporting
- Training & Code of Conduct
- Drug & Alcohol Policy
- Safety Programs
Equipment & Technology
While our people are what make Enhancity truly shine, we’re also fully equipped with state-of-the-art equipment and technology that helps provide the best property experience possible for everyone in your building, including:
- Robotic Vacuums & Scrubbers
- IoT Dispensers
- Reporting Tools
- Time Management Tools
COMMITED TO SUPPORTING OUR COMMUNITIES
Following the impact of COVID-19 on our communities, we wanted to help those struggling to feed and care for themselves and their families. The best way for us to help at this time was to join forces with the Community FoodBank of New Jersey (CFBNJ) in their fight against hunger and poverty in New Jersey by assisting those in need and seeking long-term solutions. We’re a proud Volunteer Partner for this noble cause, and we encourage all those who can contribute to take part!
CFBNJ is the state’s largest anti-hunger and anti-poverty organization, and every contribution made to them helps get people the food they need, but there are many other ways to get involved! Learn more.
TRUSTED BY
EXPLORE THE FULL RANGE OF ENHANCITY SERVICES
Where we are
Serving property managers, facility
managers, and more in the following
states: NJ, NY, CT, DE, FL, PA, MA, MD,
VA, and Washington D.C.
908-298-0002
170 U.S. Highway 206
Hillsborough, NJ 08844